Table of contents
General services
Do you assemble all flat pack brands?
Yes. While we are specialists in IKEA furniture (particularly PAX wardrobes and METOD kitchens), we assemble flat pack furniture from all major retailers including Argos, Wayfair, Next, Habitat, Amazon, and more.
Do you provide the tools and fixings?
Our fitters arrive fully equipped with professional tools (drills, levels, screwdrivers, stud finders). We also carry standard wall fixings. If you have custom wall-mounting requirements, let us know in advance.
Pricing and booking
How do you calculate your prices?
We do not charge by the hour. We provide fixed-price quotes based on the specific items you need assembled. This means you know the exact cost before we start, even if the assembly takes longer than expected.
How quickly can I book an appointment?
We usually have appointment slots available within 2-4 working days. During peak periods, we recommend booking a week in advance.
Why do you accept bank transfers only (no cash)?
To guarantee the highest safety, reliability, and the most affordable prices for our customers, flatpack.help operates a direct bank transfer only policy. Our fitters do not carry cash floats, collect cash on-site, or carry card payment machines. We do this for five simple reasons:
- No card fees, keeping prices lower for you: Card payments (debit or credit cards), portable card machines like SumUp or Zettle, and online processors like Stripe, PayPal, Apple Pay, or Google Pay charge transaction fees and machine rentals. At our scale, these fees would push prices slightly higher. Using direct bank transfers keeps operational costs to an absolute minimum so we don't have to shift card fees onto our customers.
- Fitter safety on the road: Our assemblers travel between multiple appointments daily across the country. Carrying cash floats or collecting cash creates unnecessary theft and safety risks, as well as the risk of physical cash being misplaced or lost in transit.
- Accurate tracking and digital records: Bank transfers provide an immediate, verifiable digital paper trail with clear deposit and balance accounting for both you and us.
- Saves time on bank visits: No trips to bank branches or post office queues for deposits, allowing fitters to stay 100% focused on quality assembly and punctual arrivals.
- Contactless and hassle-free: Quick, secure mobile transfer from your banking app in seconds without worrying about cash machines or finding exact change.
Assembly day preparation
Do I need to clear the room?
Yes, please clear a workspace in the room where the furniture will be assembled. Having enough floor space is crucial for building larger items safely. For detailed tips, see our room preparation guide.
Disclaimers & policies
Do you take the packaging away?
Unfortunately, we don't. We can cut up the cardboard into smaller pieces and neatly stack it in a handy place for your disposal, and we will place any leftover plastic or rubbish in your bin bags. However, we cannot take the packaging away with us.
Can you secure items to the wall?
Yes, we can fix items to the wall, but this must be quoted for separately. Any fixed-price quotes for wall-mounting are provisional and site-dependent. We will ask you about your wall type (e.g. standard plasterboard with a cavity, plasterboard with solid brick behind, or solid brick/block walls). Safety is always verified on-site. For safety reasons, fitters reserve the right to decline mounting if it is deemed unsafe or impractical (such as when there is a risk of hitting hidden utilities. Please note that while we use electronic detectors, they are not 100% accurate, and we cannot guarantee with absolute certainty that a drilling location or depth will not collide with existing wiring or plumbing, particularly if the installation is non-standard).
What is your cancellation policy?
If you need to cancel or rearrange your booking, please give us at least 24 hours' notice. Late changes or cancellations (less than 24 hours' notice) may result in a retained deposit and a call-out fee. In the unlikely event that we need to reschedule your booking (including circumstances outside of our control like an installer's ill-health or an accident), we will offer you our next available slot as soon as possible and do everything we can to provide a satisfactory service. If you choose to cancel due to our rescheduling, there is no fee. For projects with very tight deadlines, we advise booking well in advance as unforeseen schedule shifts can occur. Outdoor bookings are also weather-dependent; if conditions like rain or storm make the assembly unsafe, we will reschedule your booking to the next available date at no charge.
